Human Genetics Helpdesk

Welcome to the Human Genetics Helpdesk. Here you will find helpful documents, detailing how to accomplish many common tasks related to computing in Human Genetics. If you are unable to find an answer to your question or problem from among the documents below, you can also submit a helpdesk request here as well.

Computing Support

• Contact information and general description of support services (including Account Applications)

Frequently Asked Questions

• The FAQ answers many common questions.

How-tos for File Server Upgrade (hgserv2 -> Helix)

• PC - Mapping a Network Drive i.e. M drive on the new file server "Helix"
• Mac OS X - Mapping a Network Drive i.e. M drive on the new file server "Helix"
• Printer Set Up (Windows 2000/XP)
• Mac OS 9 and older - Accessing the Network Drive using DAVE

Misc

• How to change my Gonda login password?
• Mapping a Network Drive i.e. M drive (Win)
• Mapping a Network Drive i.e. M drive (Mac)
• Using the Scanner
• How does the nightly AutoUpdate work?
• How to access Gonda servers remotely?
• Dealing with SSL certificates used by Human Genetics

Connecting

• How to access Gonda servers remotely? - Titan server
- get your M drive etc from home or on the road
• Access Titan (Terminal Server) using Remote Desktop Connection
• ssh with PuTTY
- free and lightweight
• ssh with SSH.com Secure Shell
• Transferring files with SSH.com Secure Shell
• Transferring files with WinSCP
• Connecting to a DAV service
• Secure X11 Connections
• Connecting to Calypso via NX ("nomachine")
• How to Set Up Your Personal Drive on a Macintosh
• How To Install Microsoft UAMs for Macintosh
• Using Tortoise CVS to revision control your files (Windows)
• Mednet VPN (you'll need to request the PCF from us)

Email

• MEWWEX Email Migration
• Knowing your MEDNET email policy
• How to change your Mednet email password
• Set up Outlook - Desktop, on campus
• Set up Outlook - Desktop, off campus
• Using Web Outlook
- useful for remote access (at home or on the road)
• Setting up Outlook Personal Folder (.pst file) on M: Drive
- to archive old mail and free up space
• Setting up Outlook AutoArchive
- to automatically archive old mail and free up space

Bioinformatics

• About the Human Genetics Cluster
• Running jobs in the background
• Bioinformatics software on the Human Genetics Cluster
• Using Genotator to perform and browse multiple sequence analyses